Frequently Asked Questions
Everything you need to know about our premium casual wear.
What is The Normal Brand's return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply use our online portal to generate a return shipping label.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the continental United States. Expedited shipping options are available at checkout.
How do I determine my correct size?
Each product page features a detailed size guide. Our clothing is designed with a 'Normal' fit, which is tailored but comfortable. If you are between sizes, we recommend sizing up.
Do you ship internationally?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
How should I care for my Normal Brand garments?
To preserve the quality of our fabrics, we recommend machine washing on cold and tumbling dry on low. Specific care instructions can be found on the interior tag of each garment.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Shop Pay.